Return & Refund Policy

At Liquid Rubber DIY, we want you to be completely satisfied with your purchase.
If for any reason you are not happy, you may return your items within 30 days of receipt for a refund or exchange, subject to a 20% restocking fee based on the product cost.

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How to Initiate a Return

To start a return:

• Email us at info@liquidrubberdiy.com, or
• Use the Contact Form on our website.

We will provide instructions and a return label if applicable.
Once we receive your returned item and verify it meets our return guidelines, we will process your refund or exchange promptly.

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Important Return Conditions

• Items must be returned in original condition (unused and in original packaging).
• Return shipping costs are the customer's responsibility.
• Final sale items are not eligible for return.
• If your item arrives damaged or defective, please contact us immediately at info@liquidrubberdiy.com — we are here to assist you.

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Refund Processing

• Refunds are issued to the original payment method once the return is inspected and approved.
• Refunds typically take 5–7 business days to appear, depending on your bank or payment provider.
• If your product is unavailable due to stock or quality control issues, and you paid online, we will notify you promptly and issue a full refund.

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Shipping Damage Disclaimer

We package every order with care.
However, Liquid Rubber DIY is not liable for damage caused during shipping or transit.
If you receive a damaged parcel, please reach out to us so we can assist you as best as possible.

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Your Consent

By using our website, creating an account, or placing an order, you agree to the terms of our Return & Refund Policy.

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Need Help?

We’re always here for you:

• Email: info@liquidrubberdiy.com
• Phone: 1300 257 349
• Website: www.liquidrubberdiy.com
• Address: 1 Conway Court, Nerang, QLD 4211, Australia